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Complaints

We have a robust complaints procedure, ensuring we acknowledge your complaint within 48 hours.

We have a robust complaints procedure, ensuring we acknowledge your complaint within 48 hours, investigate it thoroughly and endeavour to provide a written response and resolution within twenty working days.

We strive to deliver excellent customer service but understand that sometimes things can go wrong and we therefore value your feedback to enhance our service.

You can at any time change or withdraw your consent from the Cookie Declaration on our website

Learn more about who we are, how you can contact us, and how we process personal data in our Privacy Policy.

Your consent applies to the following domains: https://connexus-health.co.uk

You can get in touch with us in the following ways:

  • By email: using our online enquiry form
  • By post: Complaints, Connexus Health & Rehabilitation, 1210 Centre Park Square, Centre Park, Warrington, Cheshire, WA1 1RU
  • By telephone: 0808 1963 688. Lines are open 9am to 5pm, Monday to Friday.